Travel to Desk’s Digital Journey to Scale Employee Benefits
Service:
Custom Product Development
Client:
Employee Benefits & Travel
Date:
The Challenge
Scaling Business Onboarding and Platform Flexibility
Travel to Desk aimed to create a platform that enables companies to offer travel-related benefits to their employees. However, the onboarding process for businesses was highly manual, requiring internal staff to input data into a basic system. This approach slowed down growth, limited scalability, and made it difficult to adapt to different business needs.
At the same time, the platform needed to support diverse types of listings—accommodations, restaurants, and activities—while ensuring consistency, quality, and flexibility across the experience. Building a solution that could streamline onboarding, maintain control, and support customization was a key challenge.
Our Approach
Automating Onboarding and Enabling Platform Flexibility
1. Automated Business Onboarding
Developed an automated registration system for businesses to create and manage their listings.
Reduced reliance on manual data entry and accelerated onboarding time.
2. Self-Service Listing Management
Enabled businesses to easily add accommodations, restaurants, and activities.
Simplified content creation and management within the platform.
3. Quality Control & Approval Workflows
Introduced a location approval mechanism to ensure consistency and quality.
Maintained platform standards while supporting scalable growth.
4. Customization & CMS Flexibility
Built a flexible CMS system allowing customization of branding, content, and user interactions.
Enabled the platform to adapt to different business requirements.
The Results
Accelerating Growth Through Automation
Reduced onboarding and setup time by over 70%, enabling faster platform adoption.
Improved scalability by allowing businesses to self-manage their listings.
Enhanced platform flexibility to support diverse business needs and offerings.
Streamlined operations by minimizing manual processes and administrative effort.
Testimonial
“Devista helped us transform a manual and time-consuming onboarding process into a scalable, automated experience. Their solution gave businesses the ability to manage their own listings while maintaining quality and consistency across the platform. The result is a more flexible and efficient system that supports our growth and allows us to deliver a better experience to our users.”
